Newcastle University Medicine Malaysia

Coronavirus / Covid-19 Updated Information

Coronavirus / Covid-19

Masthead Covid19
Updated Information

The situation around the Covid-19 (Coronavirus) outbreak continues to change - this webpage will be updated to provide information and advice to students and staff.

  • The Ministry of Health Malaysia (KKM) with the cooperation of doctoroncall has launched a virtual advice service portal to deal with general public concerns about the COVID-19 outbreak. This portal is the first government initiative in the region and is provided for free to the people of Malaysia. This portal is accessible anywhere, every day, from 8.30 am-5.00 pm via website.
  • If you are told to self-isolate, help us to support you by emailing Student Office (Student) or People Services (Staff).
  • FAQ for colleagues and line manager. Click here.
Ministry of Health Updates

Symptoms of coronavirus and how to avoid it

If you think you might have coronavirus, you should report to the nearest healthcare provider. You are also advised to avoid any place with crowds and from going to work or school. Frequently Asked Questions (FAQ) from doctoroncall can be access here.

  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze.
  • Put used tissues in the bin immediately
  • Wash your hands with soap and water often – use hand sanitiser gel if soap and water are not available
  • Try to avoid close contact with people who are unwell
  • If you have fever, cough and difficulty breathing seek medical care early by going to the nearest healthcare provider.
  • Do not touch your eyes, nose or mouth if your hands are not clean

General Advice

We understand that students and staff may be worried about friends and family members in affected areas around the world, and our thoughts go to all those affected by this outbreak. We are aware of false alerts of cases. We advise you to check and verify any information before you consider cascading them especially if you are unsure on the latest situation. We ask that all students and staff support their fellow friends and colleagues at this difficult time. Harassment and discrimination of any kind, including racial harassment, are totally unacceptable at the University. Any instances of harassment should be reported immediately to the CEO or COO.


If you are a staff or student member planning an approved University trip, please contact Kelly Lovelock, the University’s Insurance Officer in the first instance. She can be contacted by email or Tel: 0191 208 6520.

Please have any trip specific or other relevant information available. Otherwise, contact Chubb Assistance immediately using the current international dialling code for the UK in the country from which you are calling. Telephone Number: +65 6836 2922.

Quote your name, the name of the University and the policy number: 52323102. You will need to provide Chubb Assistance with the following:

  • Your name or the name of the person requiring assistance
  • Policy number
  • Contact telephone and address
  • The nature of the emergency or assistance required
  • The name of the policy holder (Newcastle University)

If you have any visiting guests from affected areas, please contact your respective Deans to discuss your plan.


Students expressing concerns for themselves regarding the virus should be directed to the Student Office or People Services. If you are concerned or need to be absent due to clinical advice then students should notify by email Student Office and staff should contact People Services.


Based on Ministry of Health Malaysia guidance, all staff and students should postpone visits to countries listed as high risk such as :

  • China (Taiwan, Macau, Hong Kong)
  • Republic of Korea
  • Japan
  • Italy
  • Iran

All non-essential international travel has now been suspended until further notice. If, for any reason, colleagues believe business travel is essential, they must agree this with NUMed CEO/COO.

If you are thinking of travelling abroad over Easter or Summer holidays, we would strongly advise you to follow the MoH travel advice as well as the advisory of the country you plan on travelling to. The situation is changing rapidly and it is possible that travel restrictions will be imposed on short notice. It may be that if you leave the country, you find that you have issues with re-entry into Malaysia. You therefore do so at your own risk.

If you are unwell upon return and told to self-isolate, help us to support you by emailing Student Office (Student) or People Services (Staff).

The MoH Malaysia advice can be found here and we urge to check this regularly for updates.